IMPORTANT
Who you are contracting with
• www.viridianarchives.co.za is owned and operated by Dragontown (Pty) Ltd, registration number: 2016 / 173765 / 07 (referred to as Dragontown in this T&C)
• Visitors to the Website (“Users” or “you”), including those Users who purchase any products on the Website (“Purchasers”) are bound by these terms and conditions (“T&C”). If you do not agree to these T&C, do not continue to use the Website. Your continued use of the Website will constitute acceptance of the T&C, unmodified by you.
• For queries and communication: Whatsapp Joe at 083 412 6598
1. Payment and Order Policy
If and order is unpaid for 1 week it will be cancelled without notification. Prior arrangements may be made with Joe (Whatsapp on 083 412 6598).
2. Agreements of Sale
2.1 Placing a product in a shopping cart without completing the purchase cycle does not:
• constitute an agreement of sale; and/or
• constitute an order for such product, and as such, Dragontown may remove such product from the shopping cart if stock becomes unavailable and you cannot hold Dragontown liable if such product is not available when the purchase cycle is completed at a later stage.
2.2 An agreement of sale only comes into effect if and when:
• you electronically submit a properly completed order for one or more products in your shopping cart; and
• payment is either authorised, or received by Dragontown in its bank account
• Dragontown has reviewed pricing as discussed under “Errors”
• Orders have a minimum order amount of R 25 per order
3. Value Added Tax (VAT)
We are VAT registered, all prices include VAT.
4. Stock availability
Stocks of all goods on offer are limited. Dragontown shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Dragontown be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Dragontown will notify you and you will be entitled to a refund of the amount paid by you for such product or you may accept a coupon for its value to be used with a next order.
5. Errors
Dragontown shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Dragontown will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
As a rule Dragontown will be in contact to discuss the issue to resolve it.
6. Product Release Dates
Products will not be delivered before the official release date. As such, pre-order products and sets that are not released yet, will be sold through Dragontown but will only be sent out for delivery on the official release date. In cases where pre-order items and other items are placed on the same order, shipping will be delayed until all products are ready to be shipped. If you would like to separate deliveries, please place two separate orders and pay shipping per delivery.
7. Shipping
7.1 The cost of delivery within the borders of South Africa for single cards will be as displayed when placing an order.
• Door-to-Door courier services will be dispatched on Tuesdays.
• Collection/shipping options and cost become visible/available when placing orders and the options are area (postal code) bound.
• Collection addresses available under the General-Shipping Menu.
• Insurance to be quoted if required.
• All prices are inclusive of VAT.
7.2 Note the Returns Policy clause below regarding insurance.
8. Delivery Periods
8.1 Delivery periods are only regarded as having commenced upon payment confirmation being received by Dragontown. If paying with a specific credit card for the first time on the Website, or if Dragontown regards the transaction to be large and/or unusual, Dragontown may carry out relevant checks with the cardholder’s bank and the delivery period shall only be regarded as having commenced upon completion of such checks.
8.2 Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. So, for example, if you order something over the weekend, the delivery period will only start running on the next business day.
8.3 Dragontown makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.
8.4 Door-to-Door courier services will be dispatched on Tuesdays for Delivery on Fridays.
8.5 Please allow additional time for large or out of the ordinary orders.
8.6 For collections from DragonTown, the orders will be ready for collection after 14H00 on the second working day after placement of order. A work week is Monday to Friday.
9. Return Policy
Only products that are defective due to manufacturing errors can be returned to us. We will contact the local distributor and facilitate replacement. No singles will be accepted for returns. NO opened product or boxes will be accepted for returns. No clothing will be accepted for returns.
9.1 Unsatisfactory Product Condition
Dragontown takes all measures to ensure that products are always packaged with protection against foreseeable damage that could occur during the post/delivery process. Should damaged items be received by the purchaser, it should immediately be reported to the relevant shipping agency and should not be accepted and received by the purchaser. Acceptance of any parcel constitutes an agreement that the parcel has not been damaged in transit.
9.2 Unsatisfactory ‘Single’ card condition
Dragontown takes all measures to ensure that the condition of ‘single’ cards is NM (Near Mint). This is unfortunately not always possible, especially with older editions. Should the purchaser be unsatisfied with the condition of a purchased card, said purchaser should make use of the customer relations department to resolve the issue.
9.3 Insurance
It is suggested that if insurance is requested, it will be quoted for by the Dragontown team.
9.4 Cancellations and or changes
Each instance of a cancellation or order change will entail a R 50 cancellation fee.
9.5 Refund policy
No refunds will be done. In extreme situations where a refund is agreed upon a R 50 refund fee is enforceable (depending upon circumstances).
10. Privacy Policy
Your privacy is important to us. We will never sell or supply your details to a third party. The details collected by us are used for order processing and, if you selected it, email distribution. We will not spam you and any requests to be excluded from communication/distribution lists will be honoured.
- Information
The ECT Act states that when goods or services are offered by way of certain electronic transactions, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.
Viridianarchives.co.za’s information is as follows:
Full name:
Dragontown (Pty) Ltd, registered in South Africa, registration number 2016 / 173765 / 07, trading as viridianarchives.co.za.
Main business:
Collectable trading card game and accessory supplier, comic books, D&D and general gaming related items.